Tourism Complaint Pre-Screening

Please answer these questions to proceed with your complaint.
Question 1 of 5
20% Complete
Consent to Submit Personal Information

I confirm that the personal information I am submitting is true and correct. I consent to the processing of this information for the purpose of managing my tourism complaint. I further agree that the submitted information may be shared with relevant alternative dispute resolution regulators in accordance with the Department's complaint processes and procedures. I declare that I am submitting this information voluntarily, without coercion or undue influence. I understand that submission of this personal information is mandatory, and without it, the Department will be unable to process my complaint.

Complaint Age

Is the tourism complaint you are lodging more than three (3) years old?

Engagement with Service Provider

Have you attempted to resolve this tourism complaint directly with the service provider?

Previous Submission to the Department

Have you previously submitted this tourism complaint to the Department?

Referral to Other Bodies

Have you referred this complaint to another dispute resolution body (e.g., a court, tribunal, regulatory authority), or have you received legal assistance?

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